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Alarm System FAQ

The following frequently asked Questions and Answers have been assembled to help new or potential customers become familiar with alarm systems in general and to help them better understand the monitoring process performed by the Central Monitoring Station.

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1 Can I still have pets in the house and use my alarm system?
2 Can my alarm system be configured to let the central monitoring station know if the system is “On” or “Off”?
3 Can the central monitoring station shut off my alarm system from their location?
4 Can the central monitoring station tell if my alarm system is "Armed" (ON) or "Disarmed" (OFF)?
5 Can the central monitoring station tell if my alarm system is non-operational?
6 How does alarm system monitoring actually work?
7 How does the central monitoring station know where the alarm is coming from?
8 What does the central monitoring station do after it receives an alarm code?
9 What happens after the emergency responding agency has been contacted?
10 What happens if my "Silent Duress" or "Hold-up" alarm is tripped by mistake?
11 What happens if my alarm system is tripped by mistake?
12 What happens if my commercial fire alarm system is tripped?
13 What if the telephone line is cut?
14 What is an RJ31X jack and why should I have one installed?
15 What procedure of customer identification does the central monitoring station use for the purposes of security?
16 What questions should I ask a potential alarm installation company?
17 What should an alarm system do for me?
18 What should I check when the alarm system has been installed?
19 What should I consider before having an alarm system installed?
20 What should I do if the alarm system is not working properly?
21 Who is responsible for making sure my alarm is working?
22 Why does my phone go “dead” during an alarm?
23 Why should I buy an alarm system?
24 Why should my alarm system have this “line seizure“ functionality?
25 Will an alarm system give me total security?
26 Will my alarm system be directly connected to the police department or the fire department?